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This page has FAQ and White Papers. |
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To contact us: |
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Phone: 602-451-8480 Fax:1- 866-507-8651 (toll free) E-mail: info@edataconsulting.com |
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What is a process?
As defined in Webster, a process is "a series of steps or operations toward a desired result or product" and an activity is “an organizational unit for performing a specific function”. Therefore a process is a structure for doing work and an activity is the unit of work being done. In a manufacturing plant for golf balls, one of the processes is transporting, orienting, securing, and stamping the company name on the ball. The applicable activity unit of measure is a stamped golf ball. You can count the number of activities (stamped golf balls) moving through a single process (stamping). Within the additional confines of structured analysis, a process has inputs, a conversion, and outputs. The purpose of the process is to convert inputs into outputs. Another characteristic of a process is the singular direction of flow. An activity moves through a process in one direction only. The activity cannot move backwards in a process, inputs cannot be used as outputs and vice versa. A business process is a process used within the scope of the operation of a business. Usually business processes are considered distinct from manufacturing processes but in reality manufacturing processes are a specialized subset of business processes. There are two rules to business processes: 1) business processes do something, they have an outcome or result, and 2) The outcome or result of a business process can be quantified, measured, and stored. Therefore all business processes either create or modify data. In other words, a business process formally describes the work a company does. Describing that work in terms of processes provides a structured way to partition and measure work in a highly meaningful fashion. An additional definition of business process and associated discussion can be found on Wikipedia at http://en.wikipedia.org/wiki/Business_process
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What about the Business Intelligence applications that I have installed?
C-Level Clarity augments and does not replace the existing reporting in your business. We provide reporting on the processes in your company. The information we provide on the processes is about how well the processes are operating. The analogy is to think of the individual processes in a business as unique and separate machines with an input and an output. C-Level Clarity provides information on how well the machines are running. It shows if the machines are running smoothly or if there is erratic operation and the output results cannot be trusted. By its very nature the information C-Level Clarity provides is forward looking. C-Level Clarity shows which parts of your business are likely to fail in the future. Conversely, Business Intelligence reporting is backward looking. Business Intelligence provides valuable information on how well you’ve done in the past, in fine detail, but provides little actual information on the inner operations of the processes. Most businesses need both kinds of reporting. They need a detailed view of where they’ve been as well and also a clear view of where they’re going. |
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Where does the data come from?
C-Level Clarity does not create the data but rather pulls data from the existing application databases and records in your business. This can be anything from large scale enterprise data systems such as ERP and CRM applications down to spreadsheets and reports on individual desktops. Data can also be pulled from other web-hosted SAAS applications. C-Level Clarity can pull from anywhere data exists in electronic format and in network connected. Setting the initial data connections is done by Enterprise Data Consulting in conjunction with company business and data staff. If data is not available electronically then a small program will need to be installed to manually capture the data. Additionally C-Level Clarity can be initially implemented bypassing those areas of the business without electronic data. Those areas can be added later when a business case shows the value of process monitoring. |
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How does C-Level Clarity know the data is bad?
C-Level Clarity contains a proprietary statistical analysis engine. The theory behind the analysis is that all processes have a single common attribute - the processes are implemented to achieve a predictable output. The company makes a great effort to control all facets and characteristics of the process in order to maintain that predictability. The company trains the workers, installs standardized equipment, predetermines the policies and rules, and sets the procedural steps. The company also usually screens the incoming material for correctness and completeness. How well the company controls the process is measured in the variability of the output. C-Level Clarity uses the analysis engine monitor each process for the amount of variance occurring. Because variance is a relative characteristic the same analysis can be applied to all processes without knowing ahead of time what the actual values will be for any processes. This means that the analysis can be applied to every process and can be implemented automatically and in real time. C-Level Clarity measures the variance in a process and then determines if the variance is within limits. C-Level Clarity also makes a determination on each and every process to see if the process is being properly controlled. Processed that are out of control are flagged and displayed as problems. |
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Enterprise Data Consulting |